Privacy Policy

Effective Date: October 2025

Last Updated: October 2025

Welcome to Nakhelia (“we,” “us,” “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.nakhelia.com or make a purchase from us. By using our website, you consent to the practices described below.

1. Information We Collect

A. Personal Information
When you create an account, make a purchase, or contact us, we may collect your name, email address, mobile number, billing and shipping address, and payment details (processed securely by our payment partners).

B. Technical & Usage Information
We automatically collect information such as IP address, browser type, device details, pages visited, and time spent using cookies and analytics tools.

C. Marketing & Communication Preferences
If you subscribe to our newsletter or promotions, we collect your communication preferences and interaction data (such as email opens and clicks).

2. How We Use Your Information

We use your information to process orders, manage accounts, improve our website, send offers (with your consent), and ensure compliance with UAE laws.

3. Legal Basis for Processing

We process your data under the following lawful bases:
– Consent: For newsletters or optional communications.
– Contractual necessity: To complete your orders or service requests.
– Legal obligation: To comply with UAE or international regulations.
– Legitimate interest: To enhance customer experience and security.

4. Data Retention

We retain personal data only as long as needed to fulfill its purpose or comply with legal obligations. Once no longer necessary, data is securely deleted or anonymized.

5. Data Protection in the UAE

Nakhelia complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). All data is securely stored on servers that meet international cybersecurity standards. Cross-border data transfers occur only to jurisdictions with adequate data protection levels.

6. Sharing of Data

We may share your data only with:
– Payment gateways and logistics partners
– IT, hosting, and analytics providers
– Government or legal authorities (when required by law)

7. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, analyze traffic, and support secure checkout. You can manage or disable cookies in your browser settings; however, this may affect website performance.

8. Your Rights

Depending on your region (including UAE, EU, etc.), you may:
– Access or request a copy of your data
– Request correction or deletion of data
– Withdraw consent at any time
– Request restriction or portability of your information

To exercise your rights, email us at privacy@nakhelia.com.

9. Data Security

We implement SSL encryption, secure payment systems, limited data access, and periodic security audits. While we strive for complete security, no online transmission is fully risk-free.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe a child has provided us personal information, please contact us for prompt deletion.

11. International Users

By accessing our website from outside the UAE, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the new effective date. We encourage you to review it periodically.

13. Contact Us

Nakhelia LLC
Sharjah Media City, Sharjah, UAE
📧 nakheliallc@gmail.com
🌐 www.nakhelia.com